Donper D250 | 16″ Wide Countertop Dual Flavor Self-Contained Soft Serve Machine w/ Twist

• Three‐year parts warranty: All original equipment non‐consumable parts included with the machine carry a three‐year replacement warranty for manufacturers defects. Consumable parts (rubber & plastic) are not covered under the three‐year parts warranty and abuse, neglect, or improper use of the machine outside of the manufacturer’s specified guidelines, including failure to conduct the manufacturer specified regular preventative maintenance, will void the parts warranty. 
• Three‐year compressor, frame, and shell warranty: The compressor, frame, and stainless‐steel portion of the shell are covered by a five‐year warranty for manufacturers’ defects.
• Donper USA’s optional labor warranty is not available on light duty drink machine models Mini2/XC16/XC212/D25.
• The end user must comply Donper USA’s warranty processing guidelines to be eligible for warranty replacement parts. The processing guidelines include, but are not limited to, registering for warranty within 30 days of the invoice date on the machine, the end user opening a warranty ticket with Donper USA’s tech support department, answering Donper USA’s tech support department’s troubleshooting questions on the machine, conducting troubleshooting tasks requested by the tech support department, and sending pictures of parts requested by the tech support department by email or SMS message.
• Upon approval of a warranty part replacement by the tech support department, all warranty replacement parts will be shipped by regular ground service at Donper USA’s discretion. Expedited shipping, if requested by the end user, is available at an additional cost.
• Eligibility for parts warranty or determination of a manufacturer’s defect is solely at the discretion of Donper USA.

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